“Answering 911 calls can be very horrifying and breathtaking and everything else. You’re talking on the radio. You’re talking on the phone. You’re dealing with officers, paramedics, firefighters, and citizens who are very upset. “What helps me is PCP: patience, compassion and professionalism. You have … Continue readingPatience, compassion, professionalism are key
“I’ve handled so many 911 calls through the years, they tend to blur together. But I guess there’s one that really stands out from when I first started working here. “A child called. I think she was 6 years old. She said that her daddy … Continue readingDomestic abuse call sticks with 911 dispatcher
“I was diagnosed with multiple sclerosis in 1992. At the time I was thinking, I can live with this. My mom freaked out. But I told her, ‘It’s not cancer. It’s not AIDs. It’s not going to kill me. It’s going to be a pain … Continue readingMultiple sclerosis survivor doing well on her own
“The hardest part is trying to find out where the caller is located. People don’t think about it when they call 911. They start to ramble because they’re so scared. “The first thing out of my mouth is, ‘What is your location,’ and they usually … Continue reading911 dispatcher enjoys doing something selfless