“Answering 911 calls can be very horrifying and breathtaking and everything else. You’re talking on the radio. You’re talking on the phone. You’re dealing with officers, paramedics, firefighters, and citizens who are very upset. “What helps...
“I’ve handled so many 911 calls through the years, they tend to blur together. But I guess there’s one that really stands out from when I first started working here. “A child called. I think she...
“I was diagnosed with multiple sclerosis in 1992. At the time I was thinking, I can live with this. My mom freaked out. But I told her, ‘It’s not cancer. It’s not AIDs. It’s not going...
“The hardest part is trying to find out where the caller is located. People don’t think about it when they call 911. They start to ramble because they’re so scared. “The first thing out of my...
