Crystal Keeler at the library 0

Military background prepares her for 911 role

“It can be pretty chaotic. Like Sunday, my first call was a homicide. There are people on the phone screaming and you’re hearing them talk to EMS and saying, ‘He just stopped breathing. He’s dead.’ Listening on the phone to someone...

Crystal Keeler at the library 0

911 dispatcher enjoys doing something selfless

“The hardest part is trying to find out where the caller is located. People don’t think about it when they call 911. They start to ramble because they’re so scared. “The first thing out of my mouth is, ‘What is your...